1. Delivery

Delivery is free of charge as long as the total catering order exceeds $40 within the CBD. Please enquire for outer areas.

Please note: We will do our utmost best to deliver on time, each and every time, however there may be unforseen circumstances outside of our control.  This may result in your order being delivered later than the due time. These unforseen circumstances include: construction work on major roads, construction of the Metro tunnel, road accidents, lift delays. 

If any of the above incidents occur, we will inform you beforehand to expect that your order may be running late so that you can adjust the break time of your meeting.  

2. Short Notice Orders

Our customer service representatives will make every effort to assist you with short notice orders. We appreciate that you may not always be notified in advance of forthcoming functions, this is why we will do our best to help.

3. Ordering & Free Quotations

As part of our duty, we aim to make your life as easy as possible by providing various ordering and quotation options. These include:

  • Fast telephone ordering with our customer service consultants
  • 24 hour ordering and requests for quotations via email
  • 24 hour ordering and usage of quotation requests via our website
  • 24 hour ordering and requests for quotations via facsimile
  • 24 hour answering machine after business hours.

4. Pricing

All prices are inclusive of G.S.T. All prices are subject to change without prior notice.
Please note: For buffet warmers, a minimal charge of $8.90 per buffet applies.

5. Payments

Once you have placed your very first order, your account will automatically be activated.
Payment terms are 30 days. 
Please note: Any discrepancies must be made within 24-48 hours of invoice/order date.
For your convenience, we accept the following methods of payment:

  • Company Cheque
  • Cash on Delivery
  • Bankcard

All major credit cards:

  • VISA
  • Mastercard
  • American Express (AMEX)
  • Diners
  • Corporate Card

Please note that a 1.4% surcharge applies to VISA and Mastercard & a 2.9% surcharge applies to AMEX and DINERS cards.

6. Cancellations

For orders under 25 persons, cancellations, reductions or postponed orders must be confirmed by 3:00pm the day prior to the delivery date.

For all buffet meals, cancelling, reducing or postponing must be confirmed by 4:00pm, two business days prior to the delivery date.

For orders over 25 persons or over $550, cancellations, reductions or postponed orders must be confirmed 48 hours prior to the delivery date and there may be a 25%-50% cancellation fee incurred.

For orders over $1000, cancellations, reductions or postponed orders must be confirmed 48 hours prior to the delivery date and there may be a 50% cancellation fee incurred.

7. Equipment Pickup

All platters and other equipment are picked up in the afternoon on the next business day.  

8. Unreturned Equipment

Unreturned platters or other equipment will incur a cost.

9. Break Penalty for Personnel

A break penalty will apply if an individual works for more than 5 hours straight without a 1/2 an hour break.  After the 5th hour, every hour thereafter will be charged at $25.00 per hour. 

10. Traces of Nuts

Please note that our products may contain traces of nuts.

11. Promotional - Coles Myer Gift Cards

Order from the Impressive product range and if you spend over the corresponding amount, you will be entitled to receive a Coles Myer gift card.  Invoices can be combined to receive a gift card.  Each invoice can only be used once to claim an offer.  Your promotional offer must be requested upon placing your order/s.  If you fail to request your offer upon placing your order/s, you will not be entitled to receive it.  Claims for offers not received, must be reported to the promotions manager within 7 days of requested date, otherwise they will not be honoured.  If you are a Registered Member of Impressive Platters, the invoice that you are claiming for will not be added to your points tally.   These offers run during the months of October, November & December 2017 and cannot be used in conjunction with any other offers/promotions. 


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