Frequently Asked Questions
Our offices and commercial kitchen are located just 5 minutes from Melbourne CBD, near Queen Victoria Market.
We deliver throughout Melbourne and across Victoria to corporate clients. Our standard delivery zone covers Melbourne CBD and inner suburbs with free delivery for orders over $60. For outer metro suburbs, please check our Delivery Suburb viewer on our homepage or contact us to discuss delivery options.
Our minimum order is $60 for delivery within Melbourne CBD. This ensures we can provide our signature quality service while keeping delivery costs manageable.
Absolutely! From intimate office meetings to large warehouses, outdoor parks to prestigious event venues - we cater everywhere. Our team loves exploring new spaces and adapting our service to suit any environment.
Order however suits you best, however to participate in our Impressive Rewards Program and accumulate points for amazing gifts, your orders must be placed via our online shopping cart.
More notice allows us to provide the best personalised service, but we excel at last-minute orders too. For urgent requests, check our Impressive Express Menu featuring our most popular items available on short notice.
We handle this automatically after your first order.
Payment terms are 30 days from invoice date for account holders and those corporate clients who have ordered in the past. If it is your first time and your company does not have an account with us, upfront credit card payment, 24 hours-7 days prior to your event (depending on size) will be necessary.
Invoices are emailed on the next business day after your event day.
We accept all major cards including Visa, MasterCard, Amex, Diners, and corporate cards. We also accept cash on delivery, and direct bank transfers. Card surcharges: 1.6% (Visa/MasterCard, Amex/Diners).
Free delivery for orders over $60 within Melbourne CBD! For outer metro suburbs, please check our Delivery Suburb viewer on our homepage or contact us to discuss delivery options.
Yes, all prices include GST.
- Orders under 25 people or $400: Cancel by 11:00am, one business day prior
- Buffet meals: Cancel by 11:00am, two business days prior
- Orders over 25 people or $400: Cancel two business days prior (25-50% fee applies)
- Orders over $1,000: Cancel three business days prior (up to 50% fee may apply)
- Orders over $3,000: Cancel three business days prior (50% fee applies)
Everyone deserves delicious food, regardless of dietary needs. Our expert culinary team creates impressive dishes for vegan, vegetarian, gluten free, FODMAP, keto, dairy free, low fructose and halal requirements.
Products displaying the dietary symbol such as Vegan or Gluten free indicate that a Vegan or Gluten free version is available, but you must actively select the dietary option on the product page to ensure your order is prepared to suit. Simply seeing the dietary symbol does not automatically make your order, for example, Vegan or Gluten free - please tick the checkbox in the Dietary Options section on the product page when placing your order to guarantee your meal meets the particular dietary standards.
This ensures your catering arrives exactly as expected and accommodates all dietary preferences for your event. If you have any questions about our dietary options or need assistance with your order, our catering specialists are available to help at 03 9320 5000.
Yes! Our Buffet Warmers keep Hot Finger Foods warm for up to 3 hours. Minimal per-buffet charges apply.
Absolutely! We provide comprehensive catering equipment including stylish serving dishes, tables, and chairs. Our professionally trained wait and bar staff deliver exceptional silver service for elevated events.
A ‘round’ is a whole sandwich, roll, or wrap. One round = one whole item. This item is cut into two, three, or four pieces, for
e.g.: an Impressive Point Sandwich (one round) is cut into four triangles (four pieces), whereas a Half Cut Wrap (one round) is cut in half (two pieces).
We use only the freshest, locally-sourced ingredients and partner with fellow Australian businesses sharing our values. Every dish is mindfully prepared using our own recipes, premium meats, and garden-fresh vegetables. Selected gourmet items like celebration cakes come from trusted local partners who share our commitment to quality.
We're culinary innovators committed to first-class service. Our extensive menu spans beloved classics to avant-garde creations, all made with fresh, locally-sourced ingredients. Beyond exceptional food, we offer equipment hire, professional staff, and on-site cooking services. We build lasting partnerships based on trust and 100% satisfaction.
We're culinary innovators committed to first-class service. Our extensive menu spans beloved classics to avant-garde creations, all made with fresh, locally-sourced ingredients. Beyond exceptional food, we offer equipment hire, professional staff, and on-site cooking services. We build lasting partnerships based on trust and 100% satisfaction.