All about Corporate Catering
1. Definitions
1.1 For the purposes of these terms and conditions the following definitions apply:
*Note in these Terms and Conditions, the single includes the plural and the plural includes the singular.
2. Website and Social Media
2.1 These Terms and Conditions govern your right to use the Impressive Platters Website, the Impressive Platters Social Media pages, and your access to and use of the Impressive Rewards Program and/or any products or services acquired in relation to the Membership Program and/or any links provided on the Website to other websites.
2.2 In downloading any content from the Website and the Impressive Platters Social Media pages to your computer, you do not receive any ownership rights to such content and by downloading any content you agree not to use the content for any unlawful purpose and you agree that your use of the Website and the Impressive Platters Social Media pages is only for your personal use and not for any commercial or other use contrary to these Terms and Conditions and our legal rights in respect of the Website, the Impressive Rewards Program and the Impressive Platters Social Media pages.
2.3 You agree that if you download any content from the Website and Impressive Platters Social Media pages, you will not reproduce, distribute in person, publish, republish, print, upload to any third party, post on any social media site or forum, or distribute or modify or otherwise deal with any content in the Website or the Impressive Platters Social Media pages in whatever format, personally or otherwise, and/or provide it, or any part of it, to a third party that would otherwise infringe our intellectual property rights.
2.4 You agree that in downloading any service or product from the Website and the Impressive Platters Social Media pages, you will not rent, lease or lend it to a third party nor decompile, reverse engineer, modify or derive content from the Website and/or make it available over a network where it could be used by multiple devices at the same time.
2.5 You agree that your use of the Website and the Impressive Platters Social Media pages will not violate any laws without limitation, including those governing competition, advertising, consumer protection laws, privacy, obscenity, spamming, stalking, intellectual property rights and/or defamation in Australia and when accessed in another jurisdiction the laws of that jurisdiction and Australian law, so far as the laws are not inconsistent, in which case you agree to be bound by the laws for Victoria, Australia.
2.6 You agree that in using the Website and the Impressive Platters Social Media pages, you will not post threatening, harassing, defamatory, obscene, offensive, hate mail or speech or facilitate others to commit such acts in whatever format.
2.7 You agree that you will not post comments about the Website or the Impressive Platters Social Media pages, any of their content, their individual representatives, officers, directors, consultants and/or employees without the prior written consent of ourselves.
2.8 The content on the Website and the Impressive Platters Social Media pages, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like and the trademarks, service marks and logos contained therein, are owned by or licensed to us, subject to copyright and other intellectual property rights under law.
3. Your Agreement, Membership and Account
3.1 In accessing, registering, or using the Website, including any and all webpages, your online account, the Impressive Rewards Program, the Impressive Platters Social Media pages, information, text and images offered or provided on the Website and the Impressive Platters Social Media pages, you are deemed to have read and personally agreed to the Terms and Conditions.
3.2 We may offer promotional offers, member competitions and special discounts from time to time which will be subject to separate terms and conditions to be read in conjunction with these Terms and Conditions.
4. Eligibility
4.1 You represent and warrant that you are at least 18 years old and will be responsible for the information provided when creating an online account. If you are accessing and using the Website or registering for access to the Impressive Rewards Program or any of the Website's services or products on behalf of a party who is not at least 18 years of age then you are representing that you are that party's legal guardian and you are responsible for that party's compliance with these Terms and Conditions. You will indemnify us for any losses or damage that we suffer as a consequence of the party who is less than 18 years of age failing to comply with these Terms and Conditions.
4.2 We have the right to refuse to deal with you, at any time, at our sole discretion, including the suspension or termination of your account, if we believe that you may or will bring our reputation, those individuals who represent us in the market place, our other users, and Impressive members into disrepute or otherwise will interfere with other parties' rights to have reasonable use of and access to the Website, the Impressive Platters Social Media pages or to the contents and components of the Website and the Impressive Platters Social Media pages or are in any way in breach of these Terms and Conditions.
5. Payments
5.1 In purchasing any product or Service from the Website ("the Purchase") you agree to:
5.2 Once you have placed your very first order with us, your account will automatically be activated. Your very first order will be required to be paid for upfront via credit card. For all orders subsequent, payment terms will be 30 days from invoice date.
5.3 For your convenience, we accept the following methods of payment:
We also accept all major credit cards:
Please note:
5.4 You acknowledge and agree that prices are subject to change without prior notice.
6. Pricing
6.1 All prices are in AU Dollars and are inclusive of G.S.T. All prices are subject to change without prior notice.
7. Cancellations:
7.1 For orders fewer than 25 persons or under the value of $400: cancellations, reductions, or postponed orders must be confirmed by 11:00am one business day prior to the delivery date.
7.2 For all buffet meals: cancelling, reducing, or postponing must be confirmed by 11:00am, two business days prior to the delivery date.
7.3 For whole celebration cakes, a 48-hour cancellation policy applies.
7.4 For orders over 25 persons or over the value of $400: cancellations, reductions, or postponed orders must be confirmed two business days prior to the delivery date and there will be a 25% to 50% cancellation fee incurred.
7.5 For orders over $1,000: cancellations, reductions, or postponed orders must be confirmed two business days prior to the delivery date and there will be a 50% cancellation fee incurred.
7.6 For orders over $3,000: cancellations, reductions, or postponed orders must be confirmed three business days prior to the delivery date and there will be a 50% cancellation fee incurred.
7.7 COVID-19 notice: All cancellation terms may vary during the current pandemic and will be considered on an individual basis.
8. Equipment Pickup:
8.1 All platters and equipment will be picked up in the afternoon of the following business day, unless otherwise advised.
9. Unreturned Equipment:
9.1 Unreturned platters and equipment will incur a cost.
10. Break Penalty for Personnel:
10.1 A break penalty will apply if an individual works for more than five hours straight without a half hour break. After the fifth hour, every hour thereafter will be charged at an extra cost per hour.
11. Allergens:
11.1 Please note that our products may contain traces of products such as Nuts. For further details, please view our Allergens page.
12. Promotional Gift Cards and Early Bird Tokens:
12.1 Order from the Impressive product range and you may be entitled to receive a gift card. If the promotion is running, invoices can be combined to receive a gift card. Each invoice can only be used once to claim an offer. This promotional offer must be requested upon placing your order/s. If you fail to request your offer upon placing your order/s, you will not be entitled to receive it. Claims for offers not received must be reported to the promotions manager within 7 days of the requested date, otherwise they will not be honoured. If you are a Registered Member of Impressive Platters, the invoice that you are claiming for will not be added to your points tally. These offers run during certain months of the year and cannot be used in conjunction with any other offers/promotions. For further details, see our Member Only Competitions / Current Promotions page or view how to Join Impressive Rewards.
12.2 Place your order/s by 2pm at least one business day prior to your event to receive an Early Bird Token. Collect five tokens to receive a complimentary Cookie Jar of your choice!
13. Delivery
13.1 Delivery is free of charge as long as the total catering order exceeds $50 and location of delivery is within the Melbourne CBD. A small delivery fee will apply for outer areas, please enquire.
14. Short Notice Requests
14.1 Our customer service consultants will make every effort to assist you with Short Notice Requests. We appreciate that you may not always be notified in advance of forthcoming functions, which is why we will always do our best to help. View our Express Menu for further details.
15. Quotation Requests and Confirmations
15.1 It is our responsibility to ensure that every effort is made to keep you, our valued client satisfied on every occasion. Upon request, we can provide a listing of our recommended products and/or services, including prices, which may be suitable for your upcoming function.
15.2 You, the customer, may request a quote via one of the following ways:a) Fast over-the-phone requests with our customer service consultantsb) 24 hour requests for quotes via emailc) 24 hour requests for quotes via our websited) 24 hour call-back requests with our after-business-hours answering machine.
15.3 Impressive Platters only accepts your confirmation of a quote once you have read, approved, and responded in writing confirming your acceptance. This may be done via return email, or by completing and faxing all pages of your quotation to Impressive Platters.
15.4 Impressive Platters agrees to beat any quote provided to you by any other corporate catering company in Melbourne, by 10% or $100, guaranteed. If a quote is under $1,000, we will beat it by 10%; if a quote is over $1,000, we will beat it by $100.*
*In order to claim ‘Beat Any Quote’, you must provide us with a written copy of the competitors quote. This quote must include all details pertaining to a quote, including the goods and services required, and their corresponding prices.
15.5. You will have two opportunities to amend your quotation. From then onwards, we reserve the right to ask for a $5 service fee which will then be credited back onto your invoice once you place your order.
16. Privacy Policy
16.1 Your privacy is important to us. Our Privacy Policy is incorporated into these Terms and Conditions by reference. Please read our Privacy Policy carefully for information relating to the collection, use, and disclosure of your personal information. We will manage your personal information in accordance with our privacy policy. View our Privacy Policy for further details.
17. Our rights to modify services
17.1 You acknowledge that we are entitled at any time, to change, modify, vary, delete or otherwise deal with the Website and the Impressive Platters Social Media pages, the Terms and Conditions, and/or our published material as we see fit.
17.2 You agree that we may transfer, assign, license or deal with our interest in the Website, Social Media pages, copyright or any other published material to any Affiliate or to any third party who shall in any event be bound to meet the obligation of any agreement you have with us for products and services we provide to you for payment.
18. Jurisdiction
18.1 These Terms and Conditions are governed by the laws of Victoria, Australia and you agree to the non-exclusive jurisdiction of the Courts of that jurisdiction and any appeals from those Courts.
19.Indemnity
19.1 You are liable for all content posted by you on the Website and the Impressive Platters Social Media pages.
19.2 You are required to exercise due care to conform to any Australian laws relating to publication, broadcasting, media controls, advertising standards, and social media legal considerations, as they may arise or be applied to you in respect of any content you post on the Impressive Platters Social Media pages or in relation to the Website or that by your actions of conduct.
19.3 You agree to indemnify us for any claims, losses, liabilities, costs or expenses ("losses") incurred by us you may cause, or contribute to such losses.
20. Impressive Rewards Program – Full Terms & Conditions
20.1 Enrolment of Membership
20.1.1 Enrolment
You acknowledge that Impressive Rewards Program provides for public communications. To enrol and participate in the Impressive Rewards Program, you are required to hold an Impressive membership number. Simply register to become an Impressive Member online or contact our customer service centre. There are no fees involved with becoming an Impressive Registered Member. Once an Impressive Registered Member, you can access the Impressive Rewards Program online and will be bound by these Full Terms & Conditions. To become a registered member of the Impressive Rewards Program, you agree to provide truthful, accurate personal details about yourself as required on the sign up page for the Impressive Rewards Program and we reserve the right to suspend or terminate your membership account if we discover you have, at any time, provided inaccurate, incomplete or misleading personal information.
20.1.2 Initiation of Impressive Membership
Membership at Impressive Platters Corporate Catering and of the Impressive Rewards Program is offered at Impressive Platters’ discretion. Impressive Platters may accept or refuse any membership application and impose membership conditions at a later date without notification.
20.1.3 Duration of Impressive Membership
During the course of membership, the individual Impressive Member will be bound by these Full Terms & Conditions. Upon activating their registered membership number by completing a transaction that will give rise to Impressive Member Points, the Impressive Member will once again be bound by these Full Terms & Conditions.
20.1.4 Termination of Impressive Membership
If Impressive Platters believes, based on reasonable grounds, that a member has breached or has failed to comply with any of these Full Terms & Conditions, then Impressive Platters has the right to terminate your Impressive Membership. On termination, any accrued Impressive Member points will be cancelled. An Impressive Member may terminate their membership of the Impressive Rewards Program by providing written notice to Impressive Platters.
20.2 Impressive Rewards Points
20.2.1 Collecting Impressive Rewards PointsImpressive Members may start collecting points after registering for the Impressive Rewards Program. You cannot back-track invoices before the date of your registration to earn Impressive Rewards points. You may only earn Impressive Rewards points for orders which are placed after you have registered for the Impressive Rewards Program. Impressive Registered Members can earn points based only on the dollar amount of each order unless that particular order is used to redeem another gift, ‘Impressive Bonus Points’, 'Promotional Offer', 'Member Only Competition’ or ‘Seasonal Special' outside of the Impressive Rewards program. Impressive Rewards cannot be used in conjunction with any other promotional offers, member only competitions, early bird tokens or other seasonal specials.
20.2.2 Using Impressive Member Rewards Points
Points earned in the Impressive Rewards Program are not the property of the Impressive Member and are non-transferable. They cannot be transferred to any other Member account or promotional offer and cannot be converted into cash. Points earned in the program have no monetary value. If there is no activity on your account for six months, your points will expire and your account may be cancelled.
20.2.3 Additional Impressive Bonus Points
From time to time, Impressive Bonus Points will be available by purchasing particular products. These Impressive Bonus Points may be deleted from the program by Impressive Platters without notice at any time.
20.2.4 Notice of accumulated Impressive Rewards Points
Impressive Platters will periodically notify registered Impressive Members via email of the total amount of points accrued/earned in the Impressive Rewards Program. Points balances can be requested at any time.
20.2.5 The effect on points in the instance of a refund or reimbursement
If you obtain a refund or reimbursement for any payment made to Impressive Platters, where you have earned points, these points will be deducted in accordance to the refund/reimbursement.
20.3 Impressive Rewards
20.3.1 Availability of Impressive Rewards
All Impressive Rewards are subject to availability and restrictions may apply. (Special conditions for each specific reward may apply). From time to time, Impressive Rewards may not be available. Please contact the Impressive Customer Service Centre for more information. Impressive Platters is not liable for any Impressive Reward not being available for any reason. All Impressive Rewards are subject to these Full Terms & Conditions as well as their own specific conditions. Gift Cards or Vouchers are subject to the terms and conditions that appear on the reverse of the Gift Card or Voucher. These terms and conditions and/or the terms and conditions on the gift card or voucher are subject to changes without notice.
20.3.2 Redeeming an Impressive Reward
Once the registered Impressive Member has collected sufficient points for any given Impressive Reward, only the individual Impressive Member himself/herself may request an Impressive Reward from the current selection of the Impressive Rewards. For security reasons, under no circumstance can a person other than the Impressive Member personally request the Impressive Reward. If the reward you have chosen requires more than 3,000 points, the invoice/s in relation to these points must be fully paid before attempting to receive the reward. The number of points will be deducted once an Impressive Reward is redeemed by an Impressive Member. All Impressive Rewards will be made available in the name of the Impressive Member and not another person’s name. Once received, Impressive Rewards are non-transferable or refundable for cash or credit and are not exchangeable for other Impressive Rewards or offers.
20.3.3 Delivery of Impressive Rewards
Impressive Platters is not liable for any disruption or delay in providing any of the Impressive Rewards caused by circumstances beyond its control, including failure of a third party, such as a supplier, to provide the particular Impressive Reward. Your Impressive Rewards request may take up to 30 days for processing and delivery. Please note that all Impressive Rewards are subject to availability and as always, peak periods are highly popular, so try to request your Impressive Reward/s well in advance.
20.3.4 Impressive Member Liability
Upon redeeming an Impressive Reward, the Impressive Member is liable for the use of the Impressive Reward. Any dispute concerning the goods or services redeemed as an Impressive Reward under the Impressive Rewards Program shall be settled between the Impressive Member and the supplier which supplied the goods/services. Impressive Platters is not responsible for resolving such disputes.
20.3.5 Warranty of Impressive Rewards
Impressive Rewards supplied by Impressive Platters to the Impressive Member shall have the benefit of any Warranty given by the Manufacturer; however, subject to the Trade Practices Act, the Company, Impressive Platters Pty Ltd, shall not be liable for any damage direct, or consequential arising out of any defects. All other Conditions are hereby expressly negated so far as they lawfully can be.
20.3.6 Lost, stolen or broken Impressive Rewards
Impressive Platters is not responsible for lost or stolen Impressive Rewards after they have been accepted by the Impressive Member. If an Impressive Reward is faulty, all goods returned must be in original packaging and include all accessories, manuals and instructions. Where any part of a product is not returned, the supplier reserves the right to reduce credit by the price for said accessories, manuals and instructions. Returned goods will be subject to count & inspection before credit is passed. If it is still under warranty, Impressive Platters will notify the Impressive Member of the closest repair centre. If an Impressive Reward is broken or distorted outside of normal circumstances of manufacturing, there will be no refund. Impressive Platters is not liable and not responsible for products/services after a signature of acceptance for the Impressive Reward has been received from the Impressive Member.
20.4 Termination of the Impressive Rewards Program
20.4.1 Termination of the programImpressive Platters has the right to terminate the Impressive Rewards Program at any time, by providing Impressive Members with notice of such termination. All Impressive Rewards points must then be redeemed within 30 days from the date of notification of termination. Reward points not redeemed within this timeframe will be expired.
20.5 General
20.5.1 Changes to either the Terms & Conditions or Impressive Rewards ProgramImpressive Platters reserves the right to make any changes at any time without prior notice to these Terms & Conditions, the Impressive Rewards Program and the range of participating suppliers and their products, even if the change affects the amount of Impressive Rewards Points. Impressive Platters will attempt to notify Impressive Members of any changes, but shall not be liable in any way upon failure to do so.
20.5.2 Impressive Member Rewards Program Website and Social MediaYou will use the Impressive Member Rewards Program only for positive and supportive purposes and not post or comment negatively or in terms that could or might be offensive to other users of the Impressive Rewards program, either in the login of the Impressive Rewards Program itself or otherwise, or the Website, the Impressive Rewards Program and/or the individuals representing the Website and/or their employees. You will not use the Impressive Rewards Program or the Impressive Platters Social Media Pages:
20.5.3 Accuracy of Information
Impressive Platters will not be held liable for any inaccuracy contained in any information provided in any communication in relation to the Impressive Rewards Program.
20.5.4 Privacy & Personal Information
As mentioned under the Privacy Policy on the Impressive Platters website, your privacy is of utmost importance to us and therefore, Impressive Platters will always act to protect your personal information carefully and securely and use it on a ‘need only’ basis. Your details will not be used for purposes unrelated to the services we provide. Impressive Platters takes this responsibility seriously and is very careful about how and when your personal information is kept and used. We will obtain and use your personal information to administer the Impressive Rewards Program and for planning and research to help us succeed in providing rewards that are of greater interest and benefit to you. Any password or right given to you to obtain access to the “Member Area” of your Impressive Membership and the Impressive Platters Social Media pages, and the contents or use of either the email membership account or the Impressive Platters Social Media pages, is not transferrable to any third party.
20.5.5 About these Terms & Conditions
These Terms & Conditions are for the Impressive Rewards Program, which Impressive Platters Pty Ltd has developed for its loyal members. The purpose of the Impressive Rewards Program is to allow Impressive Members to earn points by purchasing qualifying goods and services from Impressive Platters Corporate Catering and thereby be eligible for rewards under these Terms & Conditions. The participating suppliers are those who supply qualifying goods and/or services for Impressive Members to take advantage of. Impressive Members can therefore redeem these goods and/or services using their points accrued under the Impressive Rewards Program.
21. Refunds
6.1 A refund will be possible if payment has been made twice for the same invoice.
