Cancellation Policy
Working in a corporate environment can be unpredictable, and often circumstances outside of your control can affect your catering order. When you need to cancel an order, we try to make it a no-fuss process, although we’ll be sad to see you go!
Cancellation Guidelines:
- For orders fewer than 25 persons: cancellations, reductions, or postponed orders must be confirmed by 11:30am one business day prior to the delivery date.
- For all buffet meals: cancellations, reductions, or postponed orders must be confirmed by 11:30am, two business days prior to the delivery date.
- For orders over 20 persons or over the value of $400: cancellations, reductions, or postponed orders must be confirmed two business days prior to the delivery date and there will be a 25% to 50% cancellation fee incurred.
- For orders over $1,000: cancellations, reductions, or postponed orders must be confirmed three business days prior to the delivery date and there may be a 50% cancellation fee incurred.
- For orders over $3,000: cancellations, reductions, or postponed orders must be confirmed three business days prior to the delivery date and there will be a 50% cancellation fee incurred.
To request a cancellation, or discuss any changes, please call our friendly customer service team on (03) 9320 5000, 9:00am to 5:00pm AEST or alternatively you may email us at catering@impressiveplatters.com.au.
*View our full Terms and Conditions for more information.
