Ordering - the Impressive way
Catering Tips

Ordering - the Impressive way

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We make placing an order with us extremely easy, thanks to our online, mobile, and phone services! Your catering experience should be as smooth and relaxed as possible – from placing your order to pick-up of empty equipment the next day...

Each of our clients’ ordering needs is different – some have been ordering with us for years and like a streamlined click-and-go process, while others are new to the Impressive team and desire more involvement from our catering specialists! As a result, we have several ordering options available to suit everyone’s needs. (If you’re looking for more detailed explanations and step-by-step instructions for any of the ordering services listed below, simply click the underlined title!)

 
1. 24 Hour Online and Mobile Service
Ordering through the Impressive website is a simple, no-fuss process that allows you to browse our products and select at your own pace. Our user-friendly website contains all the information you need to successfully complete an order, including dietary specifications and quantity suggestions. This service is also available on your mobile phone.
If you are a new client, simply fill out all the required information, such as company name and details; you will then be asked if you want to Create an Account – we highly recommend you do so in order to view your order history and avoid entering the same information next time!

As an existing client, simply log in using your membership number. From there you will have access to your past orders and favourite products, making the process even easier. Remember, if you have any questions while completing your online order, we are only a phone call away!

2. Business Hours Phone Service
For those looking for a more personalised and guided shopping experience, try placing your order over the phone! We are available between 8:30am and 5:00pm AEST, Monday to Friday on 03 9320 5000, and love chatting to both our new and existing clients – we will be more than happy to take you through the ordering process quickly and smoothly.

3. 24 Hour Answering Machine Service
We understand that sometimes it's impossible to get through the daily ‘to do’ list within business hours, which is why we have a 24 hour answering machine service. This allows you to make your order request at any time of day (or night) ! We will return your call bright and early the following business day to confirm all requests

3. 24 Hour Email Service
If navigating a website isn't your cup of tea, why not place your order via email? Simply browse our online catalogue and email us at [email protected] with all the required details. We will be in touch to confirm your order shortly thereafter!

For further tips on how to order and all of the things to consider when organising your next corporate event, click here!

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